Healthcare Process Specialist

hace 18 horas


San José, San José, Costa Rica Cognizant A tiempo completo
About the Role

As a Healthcare Process Specialist, you will play a critical role in ensuring seamless operations within our Medical Management team. Your primary responsibility will be to efficiently process predefined transactions with the highest level of accuracy as agreed upon by our clients.

The ideal candidate will possess excellent communication skills, ability to articulate complex information in a clear and concise manner, and a strong customer service orientation. You will be responsible for maintaining business controls, adhering to established protocols, and providing reports and data requests specified by our clients.

Main Responsibilities:

  • Efficiently process transactions with high accuracy
  • Maintain business controls and adhere to established protocols
  • Provide reports and data requests to clients
  • Serve as first-level contact for customer complaint resolution

Requirements:

  • Excellent communication and customer service skills
  • Ability to work accurately and efficiently
  • Strong analytical and problem-solving skills
  • Familiarity with healthcare processes and terminology


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