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In this role, you will provide critical support to our clients by addressing their queries and resolving issues related to their commute needs. As a member of our help desk team, you will work closely with the transportation coordination and programming team to ensure seamless support and collaboration with third-party vendors.
Responsibilities:
- Deliver exceptional customer service by responding promptly to client inquiries and resolving issues efficiently.
- Collaborate with the transportation team to troubleshoot and resolve complex issues related to client services.
- Communicate effectively with clients, vendors, and internal teams to ensure alignment and timely resolution of issues.
Requirements:
- Degree in a relevant field or equivalent experience in customer service, call center, or corporate office environment.
- Excellent verbal and written communication skills to interact with clients, vendors, and internal teams.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Ability to work independently and collaboratively as part of a team.
- High level of motivation and problem-solving ability.
We are committed to creating a diverse and inclusive culture where everyone feels welcome, valued, and empowered to achieve their full potential. We believe that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
