Delivery Services Manager
hace 7 días
**Company Overview**
Noventiq is a global leader in digital transformation and cybersecurity solutions. Headquartered in London, we enable businesses to accelerate their digital transformation by connecting them with best-in-class IT vendors. Our company has experienced significant growth, with a turnover of US$ 1.1 billion in the last fiscal year.
As a Delivery Manager, you will lead our Central America region Delivery Team. This role involves coordinating with other Delivery Teams, managing customer requirements, and ensuring that our services meet customer needs.
Key Responsibilities:
- Coordinate the work of the Delivery Team in the Central America region.
- Communicate with other Delivery Teams to ensure seamless delivery of services.
- Escalate customer requirements to ensure timely resolution.
- Manage the availability of resources for services offered to customers.
- Validate and approve commercial proposals for services.
- Deliver regular reports to customers with special services contracts.
- Guarantee compliance with established processes and propose improvements when necessary.
- Oversee the achievement of Team KPIs in a quarterly basis.
- Maintain low employee attrition rates.
- Handle Tech Support tickets submitted by local customers.
- Provide regular updates on Team performance to the International Delivery Director.
- Develop the skills of team members through training and coaching.
- Conduct quarterly performance reviews for the Delivery team.
- Hold regular 1:1 meetings with team members to discuss performance and growth expectations.
- Travel may be required for short periods of time.
Required Skills and Experience:
- Bachelor's degree in computer science, engineering, or related field.
- Strong communication and interpersonal skills, including negotiation.
- Proficient written and verbal communication skills in Spanish and English (B2 or equivalent level at least).
- Knowledge of IT methodologies, processes, and standards.
- Team management experience.
- Proven knowledge of Project/Portfolio Management's best practices.
- Ability to present key information to internal and external stakeholders.
- Experience working with third-party contractors.
Preferred Qualifications:
- PMP certification in good standing.
- 2 - 5 years of experience as a Delivery Manager.
- Foundation certifications in major cloud providers (Microsoft/Google/Amazon).
Benefits:
- International career opportunities.
- Inspirational work environment with opportunities for growth and development.
- Creative compensation package with benefits.
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