Enterprise Content Manager

hace 1 día

San Francisco, Heredia, Costa Rica Citi A tiempo completo

In the heart of Citi lies the Enterprise Operations & Technology Chief Administrative Office (EO&T CAO), a vital component that drives business value for the organization, its businesses, regulators, and stakeholders.

The EO&T CAO oversees several key areas, including Risk and Control, Quality Assurance, Transformation, Operations & Technology (O&T) Regulatory Standards, and Communication.

Citi is currently undergoing a transformative journey to modernize and simplify the bank, enhance client experiences, and create a more attractive work environment.

The EO&T CAO is an exciting place to have both a broad understanding of the company's overall vision and strategy and direct involvement in shaping the organization's success.

As part of the Chief of Staff (CoS) team in EO&T CAO, the Enterprise Content Manager will drive initiatives that support the EO&T CAO Head, fostering consistency and efficiency throughout the organization.

The key responsibilities will involve driving the communication agenda, overseeing high-profile learning and development projects, and promoting employee engagement.

You'll play a vital role in shaping the organization's strategic objectives and ensuring their successful execution.

We prioritize attracting, developing, and retaining talented professionals who bring a mix of skills, perspectives, and expertise to the table.

Our team is dedicated to offering career growth opportunities at every stage of your career, from entry-level roles to executive positions.

At Citi, we strive to maintain a culture that values diversity, inclusivity, and respect for all individuals.

**Chief Of Staff Communications Strategist - C12

This role requires you to not only develop engaging content but also continually improve the quality of our work products.

You'll have the chance to collaborate with various stakeholders across the organization and participate in numerous initiatives that shape the future of Citi.

This position provides a unique opportunity for professional growth, networking, and exposure to senior leadership and cross-functional teams.

Key Responsibilities:

  • Build and maintain robust relationships with senior stakeholders in different O&T groups to ensure seamless information sharing, reporting, alignment, and communication.
  • Create, manage, and execute a comprehensive communications strategy incorporating digital and social media platforms.
  • Develop presentation materials for Regulatory Meetings, EO&T CAO town halls, business reviews, and other senior-level meetings, including graphic design.
  • Coordinate meeting agendas, senior management visits to Citi sites, and schedule planning for these events.
  • Offer project management support and conduct research across various O&T initiatives.
  • Maintain internal websites and Sharepoint sites – oversee ongoing updates, provide guidance, and collaborate with intranet liaisons.
  • Analyze emerging trends in web and digital marketing, propose strategies to effectively implement approved communication channels.
  • Serve as a communications/engagement expert, advising partners within EO&T CAO to ensure all deliverables and initiatives meet Citi standards.

Requirements:

  • 5-8 years of experience in a related field, such as Marketing, Communications, Branding, Social Media, Public Relations, or Graphic Design.
  • Proficient in Advanced English.
  • Prior experience in the financial services sector preferred.

Critical Competencies:

  • Superior communication skills (verbal and written) are essential.
  • Proven project management abilities to deliver quality results on time.
  • Expertise in Microsoft Office and Adobe Creative Suite, showcasing the ability to craft engaging PowerPoint presentations and visually appealing materials like infographics and templates.
  • Exceptional organizational skills and self-motivation, working independently with minimal supervision.
  • Sound judgment and decision-making skills.
  • Excellent problem-solving and resourcefulness.
  • Strong interpersonal skills, energy, attention to detail, and enthusiasm.
  • Ability to handle conflict and thrive under pressure.
  • Confidence in interacting with all stakeholders.
  • Collaborative mindset.

Education:

Bachelor's Degree/University degree.

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