Security Administrator I

hace 2 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary: As a Systems Security Administrator I, you will be responsible for supporting Business as Usual (BAU) activities by fulfilling multiple requests for internal users and external clients, following security best practices and guidelines set by the Global Information Security Policy and adherence to the ISO27001 principles and guidance.

Key Responsibilities:

  • Work on requests that are 100% fully authorized
  • Investigate minor security breaches in accordance with established procedures
  • Assist users in defining their access rights and privileges
  • Perform non-standard security administration tasks and resolve security administration issues
  • Lifecycle management of Role Based Access profiles in line with business, policy & regulatory requirements
  • Support ad hoc requests, performing security analysis and creation of change specifications to implement access or remediate security related issues
  • User provisioning lifecycle support for platforms such as Active Directory, Mainframe (RACF & Top Secret) Digital Certificates or SSO
  • Comply with SLAs and OLS already established with the business
  • Follow processes and documented procedures based on the platform or services provided
  • Highlight any GAPs of approval, understanding of processes, training and awareness to management

Customer Service:

  • Receive and handle requests for service, following agreed procedures
  • Promptly allocate calls as appropriate
  • Log incidents and service requests and maintain relevant records
  • Work with other BAU Team members and raise concerns to management to drive continuous improvements
  • Communicate effectively and respectfully

Quality Assurance:

  • Follow documented procedures to assure quality and execution of tasks
  • Document incidents and requests to provide accuracy in metrics gathering based on the FCA requirements
  • Begin to understand how to adhere to the privilege of least principle to fulfill requests as required
  • Track any issues for proper investigation making use of the event management process, to identify training needs and process improvements

Risk Assessment:

  • Start to investigate and report on hazards and potential risk events within a specific function or business area
  • Begin to participate in risk assessment for BAU platforms to help identify and address any risks or areas of improvements

Security Project Support:

  • Under supervision, provide project support in BAU tasks, and large non-standard requests
  • Start to learn about key business stakeholders and contacts
  • Learn how to support the development of business processes as part of IAM related to projects
  • Start to understand the role of GSA in a Security Project

Experian Core Values and Culture:

  • Actively contribute to a culture that achieves the business goals, delights customers, and keeps consumer advocacy at the heart of everything we do
  • Ensure that good client-consumer outcomes are at the center of all operational activity and decision making
  • Deliver great client-consumer service and seek to exceed client-consumer expectations
  • Adhere to all regulatory requirements within role responsibility and escalate issues quickly
  • Pro-actively identify risks and make recommendations to mitigate these
  • Understand and adhere to specific regulatory obligations and company policies and procedures
  • Comply with the Training and Competency requirements and complete required training in a timely manner

Qualifications:

  • Essential Knowledge, Skills or Experience
  • 0-2 year's work experience within a security administration type role
  • Proficient in Portuguese language
  • Proactive individual with fast learner capability
  • Results driven person that drives themselves to stay within accepted SLAs for the services they provide
  • Able to multitask on different focus areas
  • Able to perform root cause analysis on incidents-Problems to work on proper resolution
  • Fluent English communication and on technical and non-technical vocabulary
  • Proficient in Microsoft Word, Excel and Access
  • Proficient in English and Spanish
  • Project management experiences a plus (Scrum, Kanban)
  • Minimum knowledge in PowerShell scripting and SQL language
  • Knowledge in CyberArk MFA a plus
  • Knowledge SailPoint IAM a plus

Soft Skills:

  • Communication

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