Senior IT Delivery Leader
hace 4 días
**Driving Customer Success with Proactive Security Management**
Akamai Technologies is looking for a seasoned Senior IT Delivery Leader to join our Professional Services team as a Security Practice Manager.
In this critical role, you will be responsible for ensuring the quality of security service delivery to our customers, managing and developing a high-performing team, and overseeing the delivery of Akamai security products and services.
The ideal candidate will have a strong background in IT solution delivery, security solutions, and project management, with excellent communication and leadership skills.
Key Responsibilities:
- Ensure the quality of security service delivery to our customers.
- Manage and develop a high-performing team through hiring, training, coaching, and mentoring.
- Oversee the delivery of Akamai security products and services for our valuable customers.
- Adopt best-practice guidelines to influence and implement continuous improvements to processes.
- Manage the resolution of escalations and risks to service delivery to optimize customer retention and growth.
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