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Shipping and Supply Chain Coordinator

hace 7 días

San José, San José, Costa Rica Cma-Cgm A tiempo completo

About the Role

We are seeking a highly skilled Customer Service Officer to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Support customers and agencies in implementing and following standard operating procedures (SOPs)
  • Gather intelligence on customers to define group expectations
  • Provide track and trace reports to customers based on agreement
  • Maintain high focus on strengthening relationships with customers
  • Manage off-tender negotiations and filling
  • Perform Space Management negotiations
  • Manage Daily and Weekly micro meetings with internal and external customers
  • Review Finance Macro statements of account
  • Incident trouble-shoot / Customer notification / shipment delays, malfunctioning, short-shipped units
  • Data Log Management
  • Tracking and Tracing (in transit and Idle)
  • Manage Customs invoicing notifications
  • Perform Quarterly BAF updates
  • Manage COD approvals, charges, internal and external communications