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Global Technical Engineer
hace 1 semana
Job Description
As a Technical Support Level 2 Engineer on the Vmware Compute North/South America (NASA) Team, you will be responsible for resolving customer technical issues and supporting the newer members of the team.
Your Key Responsibilities:
- Utilize your communication and technological skills to resolve complex queries while providing world-class support to our customers.
- Troubleshoot, research, and resolve issues using labs, logs bundles, and knowledge base, peer-to-peer collaboration, and other tools you will learn in this role.
- Partner with Engineering, Field Teams, and Technical experts to resolve issues and make it easier for customers to use our technology.
- Update and create knowledge articles for global circulation and use based on the issues you have resolved.
