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Cybersecurity Engineer with Advanced Support Expertise

hace 3 semanas

San José, San José, Costa Rica Palo Alto Networks A tiempo completo
Company Overview
Palo Alto Networks is a leading cybersecurity partner that protects our digital way of life. Our mission is to be the go-to company for businesses looking to secure their networks and systems. We're committed to shaping the future of cybersecurity and are looking for innovators who share our vision.

Job Description
You will work closely with our valued customers to address their complex post-sales concerns. As a critical thinker, you'll have the ability to understand complex situations and data, requiring an in-depth evaluation of many factors. You'll enjoy networking with key contacts outside your area of expertise and detailing difficult technical issues to both non-technical and technical professionals.

Your Responsibilities
- Provide tailored support to top-tier customers
- Conduct multi-vendor troubleshooting on complex customer engagements
- Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
- Identify product defects via lab replication using network simulation, lab automation, performance testing, and validation tools
- File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle

Required Skills and Qualifications
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- OSI and TCP/IP networking standards
- Networking Operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
- Troubleshooting Network and Networking Tools - Wireshark, GNS3
- Routing Protocols - OSPF, BGP
- VPN Technologies - IPsec, SSL, Site-to-Site VPN, Remote Access VPN
- Authentication Protocols - LDAP, TACACS+, Radius
- The below skills are a plus: Virtualisation experience (AWS, Azure, VMWare, OpenStack), Experience with Windows, MAC OS, and Linux, Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/Intrusion Prevention Systems, Technical Customer Support Background, BS in computer science, information technology, computer architecture, electrical engineering