Jira Platform Specialist

hace 7 días

San Francisco, Heredia, Costa Rica First Factory, Inc. A tiempo completo

Job Description:

The First Factory, Inc. is seeking a highly skilled Jira Administrator to manage and optimize our Jira platform.

About the Role:

We are looking for an experienced Jira administrator to join our team. The successful candidate will be responsible for installing, configuring, and maintaining the Jira software to ensure smooth functioning and efficient use within our organization.

Key Responsibilities:

  • Install and configure Jira software, ensuring optimal performance and efficiency.

  • Monitor system performance, troubleshoot issues, and work to resolve any problems that may arise.

  • Create and manage user accounts, groups, and permissions within Jira.

  • Collaborate with various teams to understand their requirements and grant appropriate access levels to users.

  • Customize Jira workflows, screens, fields, and issue types to align with our unique processes and requirements.

  • Set up and manage custom Jira schemes and configurations to enhance usability and efficiency.

  • Create and maintain project templates to standardize workflow across different projects.

  • Develop and maintain automation rules and scripts using Jira's built-in features or third-party plugins to streamline processes and improve productivity.

  • Provide support to teams in utilizing Jira for effective project and issue management.

  • Help teams create and manage sprints, backlogs, and boards for agile project management.

  • Facilitate the setup and management of project-specific dashboards and reporting.

  • Conduct training sessions for users and teams to promote Jira best practices and ensure efficient utilization of the platform.

  • Offer ongoing support and assistance to users, addressing their queries and troubleshooting issues.

  • Evaluate the security configuration and ensure compliance with organizational policies and industry regulations.

Requirements:

  • At least 2 years of experience working with Jira

  • Proven experience as a Jira Administrator or similar role

  • In-depth knowledge of Jira administration, customization, and configuration

  • Familiarity with agile project management methodologies and practices

  • Proficiency in scripting languages and automation techniques for Jira (e.g., Jira Query Language, Groovy, etc.)

  • Strong problem-solving skills and the ability to diagnose and resolve technical issues

  • Excellent communication and interpersonal skills to collaborate effectively with teams and users

  • Demonstrated ability to work independently and manage multiple tasks simultaneously

  • A keen eye for detail and a commitment to maintaining data accuracy and integrity

  • Certifications in Jira Administration or related areas would be advantageous

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