Technical Program Manager

hace 2 meses

San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Job Description

Team & Role

The Global Cloud Services Cross Functional Program Management Team serves the program delivery needs of the monitoring and observability orgs within the larger Global Cloud Services organization. The program portfolio includes a broad set of initiatives from cross-functional service delivery, monitoring enhancements for internal stakeholders, operationalization, process improvement, and portfolio management. Our technical program managers work closely with team and org leadership to surface data, extract technical decisions, and drive execution of programs.

About Us

At ServiceNow, we value diversity and inclusion, embracing representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are design advocates who lead the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences.

Key Responsibilities

  • Operate with a high-degree of autonomy, seeking to address long-standing organizational opportunities, and effect change within design and our cross-functional partner orgs.
  • Implement scalable processes or solutions that help us effectively plan and manage multiple monitoring projects to meet our objectives.
  • Contribute to the development of the design program management function, sharing successful practices, frameworks, tools, and lessons learned that have worked in your program.
  • Identify connections and reconcile possible collisions between different product offerings, features, and platforms.
  • Ensure transparency, alignment, and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders.

Qualifications

Preferred Qualifications:

  • 10+ years of project/program management experience in mid/large size companies, ideally on a design team.
  • Lead challenging, innovative, and productive conversations to solve critical challenges in both strategic and tactical circumstances.
  • Model change agent behavior by coaching others to solicit buy-in, promote, and communicate new scalable solutions to improve execution processes across our organization and beyond.
  • Educate cross-functional peers about their discipline and advocate for its value.
  • Actively share knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.

Basic Qualifications:

  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), or other equivalent combination of education and experience.
  • Experience working on and managing large projects or programs with cross-functional teams.
  • Deliver solutions and strategies while mitigating or removing obstacles.
  • Experience utilizing software to keep projects organized, track metrics, and report on progress.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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