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Guest Experience Leader

hace 2 semanas

San José, San José, Costa Rica Marriott International, Inc A tiempo completo

Job Overview

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We are seeking a dedicated and detail-oriented Guest Experience Supervisor to join our team at Marriott International, Inc. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service quality in our hotels.

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Responsibilities

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  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.\
  • Set up accurate accounts for each guest according to their requirements.\
  • Enter Marriott Rewards information.\
  • Ensure rates match market codes, document exceptions.\
  • Secure payment prior to issuing room key, verify/adjust billing.\
  • Compile and review daily reports/logs/contingency lists.\
  • Complete cashier and closing reports.\
  • Supply guests with directions and property information.\
  • Accommodate guest requests, contacting appropriate staff if necessary.\
  • Follow up to ensure requests have been met.\
  • Process all payment types, vouchers, paid-outs, and charges.\
  • Balance and drop receipts.\
  • Count and secure bank at beginning and end of shift.\
  • Obtain manual authorizations and follow all Accounting procedures.\
  • Notify Loss Prevention/Security of any guest reports of theft.\
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.\
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.\
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.\
  • Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.\
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.\
  • Ensure adherence to quality standards.\
  • Enter and locate information using computers/POS systems.\
  • Stand, sit, or walk for an extended period of time.\
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.\
  • Perform other reasonable job duties as requested by Supervisors.\
  • Maintain a safe and secure environment for guests and colleagues.
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Requirements

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  • You must have excellent communication and interpersonal skills.\
  • You should have a high school diploma or equivalent required.\
  • A minimum of one year experience in hospitality or customer service is preferred.\
  • You must be able to stand, sit, or walk for an extended period of time.\
  • You must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.\
  • You must be able to perform other reasonable job duties as requested by Supervisors.\
  • You must be able to maintain a safe and secure environment for guests and colleagues.
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About Us

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Marriott International, Inc. is a global leader in the hospitality industry, operating over 7,000 properties across 131 countries. We are committed to delivering exceptional guest experiences and providing our associates with opportunities for growth and development.

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As a host with Marriott International, you will be part of a diverse and inclusive team that values innovation, creativity, and teamwork. You will have access to ongoing training and development opportunities, as well as competitive compensation and benefits packages.