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San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Equifax is seeking a Knowledge Development Expert to join our team. As a Knowledge Development Expert, you will be responsible for creating, updating, and archiving knowledge-based articles for the Canada team. You will work closely with the Training Manager to develop action plans for outliers and assist in creating assessments to leverage knowledge among agents.

This role requires strong analytical and problem-solving skills, as well as the ability to communicate complex information effectively. The successful candidate will have experience in QA and operational targets, specifically Service Level, QA, Occupancy, and Utilization. They will also possess English language proficiency at level B2 or higher, and/or French language proficiency at level B2 or higher. Previous teaching experience is a plus.


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