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As a member of the Auxis team, the Staff Assistance Director plays a critical role in supporting the Employee Service Desk. This individual is responsible for leading daily tasks, analyzing workflows, and providing guidance to team members.
Key Responsibilities:
- Lead the development and implementation of processes and procedures to improve efficiency and quality.
- Mentor and coach team members to enhance their skills and performance.
- Collaborate with other departments to ensure seamless integration and effective communication.
- Analyze data and metrics to identify trends and areas for improvement.
- Develop and deliver training programs to promote knowledge sharing and skill development.
Requirements:
- Bachelor's degree in Human Resources or related field.
- 3-5 years of experience in HR service delivery.
- Proven track record of improving process efficiency and quality.
- Excellent communication and interpersonal skills.
