Healthcare Call Center Analyst

hace 2 semanas

Alajuela, Alajuela, Costa Rica 3M A tiempo completo
About This Role

We're looking for a skilled and detail-oriented Healthcare Call Center Analyst to join our team at 3M. As a key member of our customer-facing team, you will play a vital role in enhancing the experience of our customers with their healthcare needs.

In this role, you will be responsible for handling incoming calls, providing product information, and resolving customer issues in a timely and professional manner. You will also be responsible for accurately entering required data and processing orders in accordance with department procedures.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has excellent communication and problem-solving skills.

Key Responsibilities
  • Handle incoming calls for orders, service and product information.
  • Provide product information and resolve customer issues in a timely and professional manner.
  • Accurately enter required data and process orders in accordance with department procedures.
  • Identify and probe for customer's needs, clarify information, research issues and provide alternatives as needed.
  • Refer requests for service or information outside departments' responsibility appropriately.
Requirements

To be successful in this role, you must have:

  • Advanced English (oral and written) C1 skills.
  • The ability to work in flexible schedule.
  • At least one year of customer service experience.
  • Strong typing skills.
  • A High School Diploma or equivalent.
  • Capable of multitasking and toggling through 4-5 different systems (dual screens).
  • Flexible & Adaptable - with schedule, workflow processes and priorities.

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