Executive Leadership Position

hace 2 semanas


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

Mphasis, a global technology enterprise, is seeking an exceptional Operations Manager to lead the management of labor and field services. This pivotal role plays a key part in our Front2Back Transformation approach, delivering hyper-personalized digital experiences to clients and their end customers.

The successful candidate will oversee overall productivity, quality control, and safety measures within the Operations Department. As a company representative, they will interact with internal and external customers, ensuring seamless communication and collaboration.

Key responsibilities include:

  • Effective management of labor, including field services
  • Overseeing overall productivity, quality control, and safety measures
  • Representing the company with internal and external customers

Required qualifications include:

  • 3-4 years of experience in similar roles
  • Bachelor's degree in Business Administration or a related field
  • Experience recruiting, selecting, coaching, and counseling employees
  • Experience working with clients and building new operations
  • Proficiency with MS Office suite


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