Executive Leadership Position
hace 2 semanas
Mphasis, a global technology enterprise, is seeking an exceptional Operations Manager to lead the management of labor and field services. This pivotal role plays a key part in our Front2Back Transformation approach, delivering hyper-personalized digital experiences to clients and their end customers.
The successful candidate will oversee overall productivity, quality control, and safety measures within the Operations Department. As a company representative, they will interact with internal and external customers, ensuring seamless communication and collaboration.
Key responsibilities include:
- Effective management of labor, including field services
- Overseeing overall productivity, quality control, and safety measures
- Representing the company with internal and external customers
Required qualifications include:
- 3-4 years of experience in similar roles
- Bachelor's degree in Business Administration or a related field
- Experience recruiting, selecting, coaching, and counseling employees
- Experience working with clients and building new operations
- Proficiency with MS Office suite
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