Background Checks Operations Specialist

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Description:

This role is part of Amazon's Screening Services Operations team, supporting the business by reviewing background check results and making decisions on eligibility for hire based on risk analysis and various factors.

The Background Checks Operations Specialist will provide ongoing support, act as a central point for resolution, and manage day-to-day transactions through diverse electronic platforms. Key responsibilities include:

  • Supporting background check programs, including adjudication and troubleshooting
  • Supporting the drug test program
  • Improving efficiency and effectiveness of existing systems, identifying enhancements using KAIZEN and LEAN methodologies
  • Coordinating technical program enhancement projects with HR systems teams
  • Maintaining metrics for human resources, leadership, and business review
  • Monitoring service level agreements and resolving issues with internal and external service providers
  • Developing and conducting audits, drafting audit reports detailing methodology, results, and recommendations
  • Updating and maintaining existing SOPs with global teams
  • Providing support to HR teams, training new HR members on tools, programs, and policies
  • Assisting with new projects as needs arise, supporting manager with project handling and reporting tasks
Required Skills and Qualifications:

Experience in investigations case management and HR transactional processes are essential. The ideal candidate will exhibit discretion and confidentiality, ability to spot issues, and escalate to business partners when necessary. They must be a problem solver, comfortable working with large amounts of data, and developing metrics and reporting. Fluency in French and English is required, especially for communicating with French-Canadian populations.



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