Storage Solutions Manager
hace 12 horas
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? As a Storage Technical Escalation Manager, you will have the opportunity to do just that.
You will be responsible for taking escalations from clients, IBMs, or business partners and engaging with IBM clients as the owner and leader for the management of business-impacting situations.
This role requires strong leadership skills, with the ability to motivate people from different organizations to work together with urgency, integrity, and credibility.
Responsibilities- Lead critical situation resolution teams, consisting of all necessary IBM, subcontractor/vendor and client resources to resolve the issue.
- Manage client satisfaction issues with IBM Storage products or associated support, using the CSP (Cognitive Support platform) and the Technical Escalation process and tools to plan, track, monitor and report resolution activities and progress.
- Communicate with all levels of the business, interfacing with multiple levels of technical and executive management, and ensuring timely resolution status is provided to avoid panic.
- Relevant University degree, ideally in Information Technology or Computer Science.
- At least 2 years experience working in the area of remote technical support.
- Knowledge in Storage and Networking.
- Ability to communicate technically.
- Experience in crisis management and client interaction.
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