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We are seeking a highly skilled Servicenow Senior Specialist - Knowledge Management to join our team. As a key member of our organization, you will be responsible for designing and implementing a robust ServiceNow Knowledgebase that meets the needs of our global workforce.
Key Responsibilities- Design and develop technical documentation and end-user procedures for the ServiceNow Knowledgebase
- Provide technical writing expertise to create moderately complex ServiceNow knowledge base articles and reports, technical summaries, and test procedures
- Troubleshoot data errors and perform root cause analysis, including proposing and implementing solutions with broader organizational impact
- Define categories, pin important articles, and approve changes to articles and other continuous improvement activities as it relates to knowledge bases
Edwards Lifesciences is a global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring. Our mission is to improve patient outcomes and enhance lives through collaboration with leading clinicians and researchers.
