Cybersecurity Solutions Architect

hace 2 días


Alajuela, Alajuela, Costa Rica Micro Focus A tiempo completo
About Our Company Culture

We are proud to be an Equal Opportunity Employer, committed to diversity and inclusion. We believe that our diverse workforce is our greatest strength, and we strive to create an environment where everyone feels valued and respected.

We invest heavily in our people, recognizing that they are our most valuable asset.

About the Role

We are seeking a highly skilled Identity and Access Management (IAM) Support Engineer Tier II to join our CyberRes SaaS organization. The ideal candidate will have strong IAM experience and excellent customer service skills to support our expanding AWS-based SaaS offering.

The successful candidate will provide customer and cloud infrastructure support for our Identity Governance and Advanced Authentication product offerings, troubleshooting and resolving issues with our identity and access management (IAM) SaaS solutions.

This role offers an excellent opportunity to increase your existing IAM, AWS, and customer implementation and support skills, with room for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.

Key Responsibilities
  • Troubleshoot and resolve issues with our identity and access management (IAM) SaaS offerings.
  • Take direct ownership of customer issues from end to end, resolving all requests and incidents.
  • Categorize and prioritize IAM support requests utilizing ticketing to track issues and provide up-to-date status and information.
  • Work with our site reliability engineering (SRE) team to help deploy new IAM and containers to AWS.
  • Assist customer success team with on-boarding customers to Micro Focus's IAM SaaS offering.
  • Recommend and perform system upgrades and patching of the IAM SaaS environment on AWS.
Requirements
  • Bachelor of Science in Computer Science, Information Technology, or related field, or equivalent experience or certification.
  • 4+ years customer support, IT operations, or help desk experience.
  • 2+ years direct experience in managing or implementing identity and access management (IAM) technology either on-premises or within AWS or Azure-based deployments.
  • Hands on experience with AWS cloud environments.
  • Experience managing Linux-based systems in a cloud environment.
  • Advanced English Level.


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