Quality Assurance Professional

hace 2 semanas


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo
Position Summary

We are seeking a highly skilled Complaints Specialist to join our quality assurance team. In this role, you will be responsible for investigating and resolving customer complaints in a timely and effective manner.

Key Responsibilities:
  • Investigate and resolve customer complaints in accordance with FDA stipulations and guidelines.
  • Manage and track complaint records to ensure accuracy and completeness.
  • Communicate with customers to understand their concerns and provide updates on the status of their complaints.
  • Collaborate with cross-functional teams to develop and implement corrective actions to prevent future complaints.
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a related field (such as business, communications, or a health-related field).
  • Excellent English language skills (minimum B2 level).
  • 0-2 years of equivalent work experience.
  • Previous experience working in an ISO 13485/FDA CFR 820 regulated environment is preferred.
  • Knowledge of regulatory compliance, data analysis, and comprehensive reporting.
  • Excellent communication and teamwork skills.
About SmileDirectClub

SmileDirectClub is a pioneering company in the field of telehealth orthodontia. We have helped over 1.8 million people transform their smiles through our innovative platform. Join our team and be part of a company that is changing the face of oral care.



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