Warranty Services Program Lead

hace 2 semanas


San José, San José, Costa Rica Intel A tiempo completo
About the Role

The Warranty Services Program Lead will be responsible for overseeing the end-to-end warranty process, including global reverse logistics processes. This role requires strong program or project management skills, as well as experience in handling customer escalations and critical issue resolution.

You will work closely with Intel business unit stakeholders and various support verticals and horizontal managers/teams to drive a common project portfolio, manage key performance indicators, and ensure seamless communication with customers.

This role is ideal for an independent, self-starter who can manage through volatility, uncertainty, complexity, and ambiguity.



  • San José, San José, Costa Rica Screenovate A tiempo completo

    **Key Responsibilities:**- Manage global warranty services and escalations processes to ensure timely and effective issue resolution.- Partner with cross-functional teams to drive business process improvement and optimize warranty services.- Develop and implement strategic plans to enhance the customer experience and improve overall satisfaction.-...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    **Job Summary**:We are seeking an experienced customer support professional to lead our global warranty services and escalations management efforts. In this critical role, you will be responsible for ensuring a high level of customer satisfaction while resolving complex issues related to warranty claims.As a key member of our team, you will partner closely...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    **Requirements:**- Bachelor's degree in Business, Communications, Marketing, or a related field, or 3+ years of relevant experience in lieu of degree.- 5+ years of direct experience working in a customer-facing role within a global organization.- 3+ years of direct experience handling customer escalations and critical issue resolution/response.- 2+ years of...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    SMG's Global Customer Success (GCS) is a worldwide team that effectively partners with all Intel business units to provide a full range of customer support that spans the lifecycle for Intel's products, programs, and services.Our global services are scalable to meet the needs of every Intel customer from the single end user to the large-scale distributors...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    Job DescriptionCrg Solutions is seeking a Program Development Lead to join our team. As a Program Development Lead, you will be responsible for leading cross-functional teams to deliver complex projects from initiation to delivery.Key Responsibilities:Developing and executing program plans, ensuring alignment with business objectives.Maintaining strong...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **Job Summary**We are looking for a highly motivated Localization Program Manager to join our team at Amazon Support Services Costa Rica Srl.In this role, you will be responsible for overseeing global multi-lingual localization projects, ensuring timely delivery of high-quality localized content across multiple languages.Key Accountabilities:Develop and...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job OverviewWe are seeking an experienced Artificial Intelligence Program Lead to join our team at Microsoft. This is a dynamic opportunity to collaborate with cross-functional stakeholders, spanning organizations and products, to craft and execute innovative programs and projects.About the RoleThe AI Operations Manager will have the opportunity to work on...

  • Deployment Program Lead

    hace 1 semana


    San José, San José, Costa Rica Zensa Llc A tiempo completo

    **About the Role:**We are seeking a talented Deployment Program Lead to oversee the implementation of our deployment program. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has a passion for leading high-performing teams.Main Responsibilities:Lead a team of technical and functional experts, providing guidance...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the backbone of our global success.We lead the industry due to the diverse talents of our approximately 5,000 strong professional team.A culture of innovation, collaboration, and efficient execution enables us to drive sustained growth.A supportive environment where individuals can thrive.**Job Purpose:**The HR...

  • Team Lead

    hace 1 día


    San José, San José, Costa Rica Jll A tiempo completo

    About the RoleWe are seeking an experienced IT Project Manager to lead our technology services team. As a key member of our organization, you will be responsible for managing projects from initiation to delivery, ensuring they meet customer expectations and company standards.ResponsibilitiesLead cross-functional teams to deliver complex projects.Develop...

  • Forestry Program Lead

    hace 1 semana


    San José, San José, Costa Rica One Tree Planted A tiempo completo

    At One Tree Planted, we are dedicated to making a positive impact on the environment by restoring forests and creating habitat for biodiversity. We are seeking a highly skilled Forestry Program Lead to join our fast-growing team.The ideal candidate will have a strong background in forestry, forest science, or a related field, with experience in carbon...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Security Specialist OpportunityWe are seeking a Vendor Security Program Lead to join our Amzn Support Srvcs Costa Rica team. As a key member of the PDE team, you will develop and manage global programs to ensure security assessment compliance.About the RoleYou will lead and execute multiple initiatives simultaneously.You will provide input on the creation of...


  • San José, San José, Costa Rica Intel A tiempo completo

    About Intel Costa RicaAs part of the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art. Our employees are part of a worldwide network of design, development, manufacturing, and assembly/test facilities focused on utilizing the power of Moore's Law.Job SummaryThis role is key to our mission to...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Role OverviewThis is a senior-level role that requires exceptional leadership skills to manage projects in a fast-paced environment. As the Program Manager of Disability and Leave Services, you will focus on implementing processes and policy initiatives that support DLS's ability to serve a rapidly growing employee base.The position involves partnering with...

  • Program Manager Lead

    hace 1 semana


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAt Amzn Support Srvcs Costa Rica, we are committed to delivering exceptional customer experiences. Our team of experts works tirelessly to ensure that our customers receive the highest level of support.Job DescriptionWe are seeking a highly experienced Program Manager Lead to join our team. In this role, you will be responsible for owning...

  • Strategic Program Lead

    hace 1 semana


    San José, San José, Costa Rica The Halo Trust A tiempo completo

    About HALO's Mission in Central AmericaThe HALO Trust is committed to reducing the impact of armed violence and improving human security across Central America. Our goal is to enhance state capacities to provide peace and security, strengthen the accountability of security sector actors, and increase legitimacy and trust in state governance.We are seeking an...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Overview**We are seeking a highly skilled Program Manager to join our team at Amazon's Screening Services in Costa Rica. As a member of our team, you will be responsible for managing the lifecycle of complex cross-functional programs with significant impact.**Key Responsibilities:**Define project objectives and analyze data to drive improvementsPartner...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    About UsZscaler is the world's leading software-as-a-service security platform, delivering best-of-breed security services with unprecedented scale. We protect over 30 million users across 185+ countries.Job OverviewThis Human Resources Transformation Specialist role offers an exciting opportunity to join our team and contribute to the success of our...


  • San José, San José, Costa Rica Intel A tiempo completo

    As an integral part of Intel's new IDM 2.0 strategy, we are establishing Foundry Services (FS), a fully vertical, stand-alone foundry business, reporting directly to the CEO.IFS will be a world-class foundry business and major provider of US- and European-based capacity to serve customers globally.IFS will be differentiated from other foundries with a...


  • San José, San José, Costa Rica Intel A tiempo completo

    About the Role">This Integration Program Lead position offers an exciting opportunity to join our Technology Development and Manufacturing Group at Intel. As a seasoned professional, you will be responsible for leading cross-functional teams, developing project plans, and ensuring successful execution of integration programs.Main Responsibilities:Develop and...