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Cybersecurity Solutions Engineer
hace 1 semana
About the Job
We're looking for a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing unparalleled support to our clients. This role requires a deep understanding of complex technical issues and the ability to analyze and troubleshoot problems effectively.
Key Responsibilities
- Support customers with complex technical issues
- Collaborate with cross-functional teams to resolve customer issues
- Develop and maintain knowledge base articles and technical support bulletins
- Participate in ongoing training and professional development to stay up-to-date on the latest technologies and trends
Requirements
- 5+ years of experience in technical support or a related field
- Deep understanding of TCP/IP, routing and switching, and security protocols
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and meet tight deadlines
