Hotel Operations Director

hace 10 horas

Liberia, Liberia, Costa Rica Marriott International, Inc A tiempo completo
Job Description

Company Overview

Marriott International, Inc is a renowned hospitality company that offers unparalleled guest experiences.

Job Summary

The Guest Experience Manager serves as the property Manager on Duty and oversees all property operations, ensuring exceptional hospitality and service standards are met.

Key Responsibilities

  1. Represent property management in resolving guest-related situations.
  2. Manage the flow of questions and direct guests within the lobby.
  3. Serve as Guest Relations Manager and track service issues.
  4. Develop specific goals and plans to prioritize, organize, and accomplish work.
  5. Handle complaints, settle disputes, and resolve grievances or conflicts with guests or employees.
  6. Ensure regular communication with employees to create awareness of business objectives and expectations.
  7. Comprehend budgets, operating statements, and payroll progress reports to assist in financial management areas.
  8. Provide services above and beyond for customer satisfaction and retention.
  9. Empower employees to provide excellent customer service.
  10. Implement the customer recognition/service program and ensure process adherence.
  11. Ensure property policies are administered fairly and consistently.
  12. Manage payroll administration and identify developmental needs of others.

Requirements

  • High school diploma or GED; 2 years experience in guest services, front desk, or related area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Benefits

As a valued member of the Marriott team, you will enjoy a range of benefits, including competitive compensation, comprehensive training, and opportunities for career growth and advancement.

Additional Information

This role requires a strong leader who can motivate and inspire teams to deliver exceptional guest experiences. If you possess excellent communication and interpersonal skills, a passion for hospitality, and a commitment to delivering outstanding results, we encourage you to apply for this exciting opportunity.

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