Speech and Language Solutions Director
hace 3 días
**About Us**
Amazon Support Services Costa Rica Srl is a leading innovator in AI and machine learning technology. We're dedicated to delivering exceptional data solutions that power the next generation of AI models.
We're looking for a talented Team Manager to lead our Speech and Language Solutions operations. As a member of our team, you'll have the opportunity to work on cutting-edge projects and collaborate with a diverse group of professionals.
**Responsibilities**
As Team Manager, you'll be responsible for:
- Overseeing job assignments and monitoring performance metrics to ensure high-quality results.
- Developing and implementing process improvements to enhance productivity and efficiency.
- Liaising with cross-functional teams to manage risks and propose mitigation strategies.
- Tracking and analyzing quality and utilization metrics to inform business decisions.
- Providing regular feedback and coaching to direct reports to help them grow and develop in their roles.
- Collaborating with program management and other global operations team leads to achieve shared goals and objectives.
- Communicating effectively with stakeholders to ensure clear understanding and alignment.
**Requirements**
To succeed in this role, you'll need:
- A Bachelor Degree or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports.
- Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Creative and analytical problem-solving skills, with the ability to think critically and outside the box.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow-through and attention to detail.
**What We Offer**
At Amazon Support Services Costa Rica Srl, we're committed to providing a positive and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development.
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