Conversational AI Analyst

hace 1 día

Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

We're empowering transformation and spreading smiles and positivity all over the country.

As a Conversational AI Analyst, you'll play a crucial role in analyzing real-time IVR conversations to detect breaks in conversational flow, which may indicate a need for additional intent NLU training or adjustments to the conversational design. Your objective is to provide seamless customer experiences by identifying opportunities for improvement and implementing data-driven recommendations.

Responsibilities:

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