Customer Support Specialist
hace 7 días
**Company Overview**
Experian is a leading global information services company that powers opportunities to create a better world. We provide data, technology, consulting, and analytical tools to our clients around the globe.
Our mission is to help businesses manage risk, prevent fraud, automate decision-making, improve customer experience, and reduce customer friction.
As a Business Service Coordinator, you'll play a vital role in supporting our clients' success by providing exceptional customer care in a fast-paced environment.
Job Description:
Responsibilities include:
- Active listening to understand customer needs and provide solutions.
- Providing excellent customer service during phone coverage.
- Diagnosing and resolving moderate problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and more.
- Collaborating with internal departments to coordinate client requests and service needs.
Requirements:
- High School Diploma or Bachelor's degree in Business Administration or related fields.
- 2-3 years of advanced customer service experience.
- Excellent English written and oral communication skills.
- Strong problem-solving skills, organizational skills, and PC/internet skills.
- Ability to handle multiple tasks and priorities effectively.
- Must be able to successfully pass our Employee Background Screen, which includes a criminal background check, previous employment verification, education verification, and a drug screen.
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