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**Job Description**
We are seeking a highly motivated and detail-oriented individual to join our team as a Quality Assurance and Training Specialist at Dwellworks Costa Rica Ltd.
As a Quality Assurance and Training Specialist, you will play a critical role in ensuring the highest level of quality in our training programs and services. Your primary responsibility will be to develop, implement, and maintain training materials, procedures, and processes that meet the needs of our employees and customers.
The ideal candidate will have a strong background in quality assurance and training, with excellent analytical, communication, and project management skills. You will work closely with cross-functional teams to identify areas for improvement and develop solutions to enhance our training programs and services.
Responsibilities:
- Develop and maintain high-quality training materials, including digital presentations, manuals, and videos.
- Design and implement effective training programs and procedures to ensure employee understanding and adherence.
- Collaborate with subject matter experts to identify knowledge gaps and develop targeted training solutions.
- Analyze data and metrics to evaluate the effectiveness of training programs and identify areas for improvement.
- Communicate regularly with employees, managers, and stakeholders to ensure transparency and alignment on training initiatives.
Requirements:
- Bachelor's degree in a relevant field (e.g., education, training, or a related field).
- Minimum 2-3 years of experience in quality assurance and training.
- Proven track record of developing and implementing successful training programs.
- Excellent analytical, communication, and project management skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects.
