Employee Life Cycle Quality Auditor

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role:

We are seeking a highly skilled Employee Life Cycle Quality Auditor to join our Amzn Support Srvcs Costa Rica team. As a member of our HR Services Delivery team, you will be responsible for conducting quality reviews of case work and providing feedback to Process Leads, Managers, and Associates.

Your focus will be on creating standard work to improve team performance and ensure consistency. You will also review quality data for trends and other team performance related metrics to enhance continuous improvement and identify resource gaps.

As a Quality Auditor, you will have the opportunity to make a meaningful impact on our customers' experience. You will work closely with your team to create a supportive relationship, raise the bar for our customers, and promote a culture of ownership.


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