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Program Manager
hace 1 semana
About the Role
\This exciting opportunity is part of our efforts to drive client engagement and promote internal synergy. As a key member of our team, you'll be responsible for evaluating customer specifications, developing project plans, and ensuring project completion meets regulatory and compliance standards.
\Key Responsibilities
\- Evaluate customer specifications and develop project plans\
- Develop mail population segments and assess resource needs\
- Ensure project completion meets regulatory and compliance standards\
- Manage multiple accounts and programs simultaneously\
- Provide technical consultation and expertise in program design and implementation
Requirements
\To succeed in this role, you must possess:
\- Bachelor's degree or equivalent experience\
- 4-5 years of Customer Service-related experience\
- Good knowledge of systems capabilities, software platforms, and processes\
- Good knowledge of database management concepts and principles\
- Knowledge of PC office software and segmentation tools\
- Excel Intermediate skills\
- Excellent English, both oral and written communication skills\
- Good analytical and problem-solving skills\
- Good organizational and project management skills\
- Good understanding of FCRA and Experian business rules relative to CPMS batch products and services\
- Excellent customer service skills\
- Good knowledge of all CPMS batch products and services\
- Coding experience preferred
Why Choose Us
\We offer a comprehensive benefits package, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
