Cloud Infrastructure Monitoring Expert

hace 2 semanas

San José, San José, Costa Rica Netskope A tiempo completo
About Netskope

We are a market-leading cloud security company driven by an award-winning culture. Since 2012, we have built a team of hundreds of employees spread across the globe, with offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, which are reflected in our open desk layouts and large meeting spaces.

At Netskope, we strive to create a fun, supportive, and interactive work environment through catered lunches, office celebrations, employee recognition events, and social professional groups like the Awesome Women of Netskope (AWON). We also encourage partnerships, collaboration, and teamwork.

About the Role

We are seeking a skilled Systems Engineer to join our Monitoring Team as a Cloud Infrastructure Monitoring Expert. As a key member of the team, you will be responsible for ensuring the health, performance, and reliability of our organization's systems and infrastructure. Your primary focus will be on driving the adoption and optimization of Grafana and Prometheus.

You will work closely with internal teams to implement, configure, and optimize metrics ingestion, create insightful Grafana dashboards, and generate alerts that empower teams to achieve their business objectives.

The Monitoring Team manages alerts across platforms like Zabbix, SumoLogic, and Prometheus. You will provide expert-level troubleshooting and guidance to drive the adoption of Grafana and Prometheus within the organization.

Your contributions will directly impact the efficiency and effectiveness of Netskope's monitoring capabilities, enabling teams to scale and innovate.

Responsibilities
  • Provide expert-level troubleshooting and guidance to drive the adoption of Grafana and Prometheus within the organization.
  • Assist internal teams with the implementation, configuration, and optimization of metrics ingestion, Grafana dashboards, and alert generation.
  • Create and modify Grafana dashboards, and support internal teams in developing their own.
  • Conduct regular technical reviews and health checks to ensure the success of internal teams, and assist in root cause analysis.
  • Advise internal teams on best practices and strategies for leveraging our monitoring technology to achieve their business goals.
  • Collaborate with your team to develop and execute technical roadmaps.
  • Identify opportunities for internal teams to optimize their monitoring platform utilization, expand their use of the platform, and drive the adoption of new features.
  • Develop and maintain strong, long-term relationships with key stakeholders.
  • Conduct training sessions and workshops to educate internal teams about the monitoring platform (Grafana and Prometheus).
  • Develop and deliver technical documentation, guides, and tutorials.
Requirements
  • A strong understanding of observability solutions: Grafana and Prometheus.
  • Proficiency in PromQL and scripting languages.
  • 4+ years of experience creating Grafana dashboards and collecting metrics using Prometheus (or equivalent with other solutions).
  • Experience in monitoring solutions (e.g., Zabbix and SumoLogic) is a plus.
  • Experience with Kubernetes and Saltstack is a plus.
  • Knowledge of networking fundamentals (e.g., TCP/IP, Routing, VLANs, Load Balancing, etc.).
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal skills.
  • Passionate about and comfortable with learning new technologies, systems, and architectures.
  • Experience writing and integrating RESTful HTTP APIs.
  • Experience with relevant tools and technologies, e.g., Jira, GitHub, Ansible.
  • Experience with source control tools such as git or mercurial.
Education
  • BS or MS in Computer Science or a related technical degree, or equivalent work experience.

Netskope offers a highly competitive salary of $120,000 - $180,000 per year, depending on experience, and a comprehensive benefits package. Additionally, we are committed to implementing equal employment opportunities for all employees and applicants for employment, and we do not discriminate based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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