Technical Consultant

hace 7 días


San Francisco, Heredia, Costa Rica Ttec A tiempo completo

We are expanding our team in Costa Rica, seeking experienced professionals to leverage Microsoft Dynamics 365 and provide world-class Customer Experiences (CX).

**Job Description:**

As a Technical Consultant, you will develop sustainable business relationships with clients, gaining increased knowledge of their needs and challenges. You will present project vision, architecture, and strategy to clients while driving transformation and innovation in medium-large client organizations.

**Responsibilities:**

  • Develop sustainable business relationships with clients
  • Present project vision, architecture, and strategy to clients
  • Assist business development with project requirements; Develop related estimates and aids in completing the Scope of Work (SOW)
  • Demonstrate concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account
  • Conduct related needs analysis and gathers client requirements; Successfully install, configure, deploy, customize, and test solutions for multiple clients

**Requirements:**

  • Up-to-date Microsoft Dynamics 365 Certification, and/or willingness to pursue
  • Demonstrated experience working with relevant Microsoft technologies in a professional services environment, having completed multiple end-to-end implementations
  • Experience in one or more of the following functions: Dynamics 365 Sales, Marketing, Customer Service, Field Service, Portals, and/or Customer Insights
  • Experience working with Agile development, preferred
  • Understanding and ability to assist or lead CRM on-premise upgrades and migrations to Dynamics 365
  • Willingness and ability to quickly learn new features and functionality in the Microsoft Dynamics and Power Platform stack

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