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Program Manager for Content Integrity
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About the Role
We are seeking a Senior Program Manager to join our Community Trust team at Amazon Support Services Costa Rica Srl. The ideal candidate will have 5+ years of program or project management experience, with a proven track record of using data and metrics to drive improvements.
The successful candidate will be responsible for leading ambiguous and undefined problems to resolution in a constantly changing, multi-team-based environment. This includes working backwards from customer needs to deliver high-quality outputs, communicating effectively across multiple levels of organization, and building trust with key external partners.
Day-to-Day Responsibilities
- Deep dive into current processes to identify gaps and implement program management best practices to set roadmaps, execute, and iterate to continuously improve.
- Partner with cross-functional teams in engineering, data science, legal, and other groups to develop automated and manual detection systems and improve processes.
- Deliver results in a fast-paced, ever-changing environment while driving teams to complete goals.
Requirements
- 5+ years of program or project management experience.
- Mastery of using data and metrics to determine and drive improvements.
- Proven ability to own program strategy, end-to-end delivery, and communicate results to senior leadership.
