Technical Operations Lead

hace 2 semanas


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

**Job Overview:**

Sysco Costa Rica seeks a highly skilled Technical Operations Lead to join our team. As a key member of our SRE organization, you will be responsible for developing and refining strategies for support issue tracking, collaborating with cross-functional teams, and contributing to the evolution of our product suite.

**Responsibilities:**

  • Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
  • Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
  • Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
  • Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
  • Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
  • Evaluate technology strategy, solutions, resources, process, and compliance with guidance from the SRE Manager.

**Requirements:**

  • Bachelor's degree in computer science, computer engineering or related field, or relevant training.
  • Or equivalent combination of experience and education.
  • 3-5 years' experience in technical operations support role.
  • 3 years' experience with enterprise cloud platforms.
  • Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.
  • Experience with AWS.
  • Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
  • Experience in an agile development environment.


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