Learning Experience Designer

hace 2 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

About Us

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At Bill Gosling Outsourcing, we are dedicated to the career growth of our people, providing a modern and collaborative work environment that fosters innovation and success.

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The Trainer plays a crucial role in delivering high-quality training experiences, enhancing the learning process by designing and developing effective materials.

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Aligned with our core value of 'Never Satisfied,' we encourage continuous improvement ideas and suggestions to support branch managers and the Learning and Development team.

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You will:

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  • Design and develop engaging presentation and training materials, including design, layout, and content development for in-person, remote, and Computer-Based Training modules.">
  • Facilitate classroom training sessions for new hires.">
  • Maintain positive relationships with team members across all levels to resolve issues and promote our fast-paced work culture, emphasizing the value of training.">
  • Collaborate with Subject Matter Experts, Management, and others to create training objectives, materials, and content.">
  • Stay up-to-date with new knowledge, software, and best practices while working with others.">
  • Develop testing questions and design systems to measure and report on training effectiveness.">
  • Train team members on various topics, including government regulations, company strategies, systems, policies, procedures, leadership, soft skills, software, and more (up to 20% of this position).">
  • Work with the global training team to enhance their capabilities, champion best practices, and support functional trainers.">
  • Provide feedback on training experiences and trainee performance, analyzing data and offering insights.">
  • Train new staff on applicable government regulations and company strategies, systems, policies, and procedures.">
  • Review or delegate job-specific training conducted by Managing Coaches or appointed delegates.">
  • Develop and implement new training methodologies, procedures, and materials.">
  • Recommend deployment of new staff during the training process.">
  • Complete random audits on client portfolios and recorded calls, reviewing results with appropriate managers.">
  • Assist Managing Coaches in completing file and performance reviews, conducting training, and coaching.">
  • Notify managers of any malpractice by agents or trace agents, as identified in audits, to facilitate training or disciplinary action.">
  • Support team members by answering questions and providing call assistance.">
  • Promote company core values and other programs.">
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What We Offer

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A growing Costa Rica site, where you can be part of our expansion.

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A state-of-the-art call center based in El Cafetal, La Ribera de Belen.

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A casual dress code.

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People Development programs.

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An amazing work culture where you can learn and grow.

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Associación Solidarista.

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Birthday day off (paid).

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Marriage Leave (3 days paid).

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Bereavement Leave (3 days paid).

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Free counseling sessions.

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Point-to-point transportation.

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