Accounting Professional

hace 2 semanas


San José, San José, Costa Rica Te Connectivity A tiempo completo

About the Role

This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include:

  • Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
  • Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
  • Execute dunning process
  • Prepare customer aging analysis
  • Research and resolve of customer dispute cases
  • Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients' credit
  • Prepare Bad debt reserve calculation per corporate policy
  • Manage blocked sales orders and deliveries
  • Post incoming payments on customer account
  • Maintain customer accounts and reconciliation to identify unresolved/unpaid open items;
  • Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution
  • Execute periodically O2C reporting or upon request KPI's measurements;
  • Develop a strong understanding of the business, including product, industry & client knowledge
  • Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.

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