Accounting Professional
hace 4 días
About the Role
This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include:
- Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions)
- Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
- Execute dunning process
- Prepare customer aging analysis
- Research and resolve of customer dispute cases
- Review clients credit risk and limit status and work with internal stakeholders to recommend changes to limits, including actions to block clients' credit
- Prepare Bad debt reserve calculation per corporate policy
- Manage blocked sales orders and deliveries
- Post incoming payments on customer account
- Maintain customer accounts and reconciliation to identify unresolved/unpaid open items;
- Handle and resolve escalated AR, credit issues, dispute management and ensure timely resolution
- Execute periodically O2C reporting or upon request KPI's measurements;
- Develop a strong understanding of the business, including product, industry & client knowledge
- Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.
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