Network Infrastructure Strategist

hace 2 semanas


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo
Job Description:

This position is responsible for overseeing Thermo Fisher Scientific's network engineering team, ensuring the seamless operation of all aspects of the network.

The successful candidate will be responsible for managing a full-time staff of network engineers, including local and remote resources, and hiring new team members as needed. Additionally, they will coordinate the global network portfolio for enhancements, collaborating with other architecture and engineering colleagues as required.

Key Responsibilities:
  • Manage incident and request ticket queues, processes, and end-user expectations
  • Ensure timely updates on incident, change, request, and problem tickets
  • Enable the team to meet desired SLAs (Service Level Agreements)
  • Promote and support global collaboration within IT
  • Maintain on-call and shift rotations
  • Provide leadership for escalations and major incident resolution when required
  • Manage processes, workbooks, and documentation for troubleshooting network issues

Requirements:

  • Combined minimum of 3-5 years BA/BS education and/or work experience in leading a global network engineering or operations team
  • Advanced knowledge of Networking and Wireless working with past hands-on experience
  • Knowledge of Load Balancer and Firewall with past hands-on experience is an advantage
  • Excellent knowledge of IT general practices, ITIL, and methods with specialized knowledge in multiple technical disciplines such as cloud, telecommunications, network, automation, database, and systems architecture
Benefits:

Thermo Fisher Scientific offers a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that encourages innovation and teamwork.



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