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L&D Program Manager
hace 1 semana
We are looking for a strategic Learning & Development leader who will drive end-to-end projects across the full L&D life-cycle for specific business programs.
This role will ensure learning solutions are crafted and delivered according to best-practice processes and methods, always in alignment with our operating model.
With thousands of support agents relying on L&D to equip them with knowledge and know-how to help our customers, it's imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations.
The focus of this role will continuously shift to support emerging business priorities and help resolve problems where no solution currently exists.
Key Responsibilities:- Functionally lead projects in the LatAm L&D team (from planning to the evaluation phase)
- Act as a consultant to stakeholders and recommend solutions that build an impact on business performance
- Coordinate and lead large, cross-functional teams to deliver on OKRs in a timely manner
- Communicate sophisticated processes and analyses to relevant audiences
