Data Insights Analyst

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Overview

Experian is a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

We're passionate about using our expertise to help economies and communities flourish. Our 22k employees in 30+ countries believe that the possibilities for you, and the world, are growing.

We invest in new technologies, talented people, and innovation to create a better tomorrow. We employ 'big-thinkers' and 'can-doers' who share our purpose #uniquelyexperian.

Job Description

We're seeking a skilled Data Insights Analyst to join our team. As a key member of our customer solutions team, you will be responsible for:

  • Critiquing customer specifications
  • Developing and executing project plans, including program flows with an emphasis on mortgage, housing, and property data solutions
  • Developing mail population segments to meet customer marketing strategies
  • Assessing and selecting appropriate resources for program delivery
  • Making technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation
  • Serving as project manager for program scheduling, operational personnel, and departments
  • Conducting final quality analysis on programs, reviewing accuracy of output
  • Managing multiple accounts and programs simultaneously
  • Assessing client business requirements, positioning company products and solutions
  • Identifying new business opportunities and sharing information with internal and external clients
  • Supporting other team members by reviewing programs and documentation and making technical adjustments as necessary
  • Preparing and processing program billing
  • Providing technical consultation and expertise in the design and implementation of client programs

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Bachelor's degree or equivalent experience 2-4 years Customer Service related experience
  • Good knowledge of systems capabilities, software platforms, and processes
  • Good knowledge of database management concepts and principles
  • Knowledge of PC office software and segmentation tools
  • Excel Intermediate Excellent English, both oral and written communication skills
  • Good analytical and problem-solving skills
  • Good organizational and project management skills
  • Good understanding of FCRA and Experian business rules relative to CPMS batch products and services
  • Excellent customer service skills
  • Good knowledge of all CPMS batch products and services
  • Coding experience preferred

Benefits

We offer a comprehensive benefits package that includes:

  • Opportunities for professional growth and development
  • A diverse and inclusive work environment
  • A focus on work-life balance and employee well-being
  • A competitive salary and benefits package

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