Transformation Operations Lead

hace 2 semanas

San Francisco, Heredia, Costa Rica Jll A tiempo completo

About Us:

JLL is a leading global real estate services company. We support our clients' success by delivering exceptional outcomes across every aspect of property strategy, including leasing, capital markets and investment management.

Our Culture:

We foster an entrepreneurial spirit and inclusive culture that empowers our people to succeed together – across the desk and around the globe.

Job Description:

Company Overview

JLL supports the Whole You, personally and professionally. Our employees are empowered to make a meaningful impact in their careers and communities.

Key Responsibilities:

  • Engage with stakeholders companywide to understand and advise on their objectives and problems.
  • Support the delivery of benefits from transformational programs or projects, taking ownership from start to finish.
  • Perform stakeholder analysis, build and maintain effective relationships with key stakeholders, cross-functional leaders and project team members and manage in line with stakeholder engagement plan.
  • Lead or support project activities, plans, and schedules associated with deliverables and milestones including identification of people resource requirements, training, and skills development needs.
  • Manage the project execution to deliver tangible deliverables within businesses and support functions.
  • Support knowledge management efforts with clients and within the team.
  • Support and manage the necessary communication activities related to projects and changes.
  • Work with the relevant business area in helping to identify other areas of transformation opportunity within the same project or business area.
  • Utilize project management disciplines and where necessary provide input to improve the processes and documents within project management systems.
  • Identification of potential risks for resistance and benefit realization, evaluation and ensuring readiness for change as well as development of plans to address.
  • Support building out of the project management and change management capabilities across JLL in order to enable more streamlined and effective project & change management across JLL.

Experience:

  • Professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda.
  • Proven experience in major project or change management roles with direct experience from concept to delivery.
  • Excellent analytical and program management skills are essential.
  • Commercially and financially astute, comfortable with company P&L and, ideally, also balance sheet.
  • Diverse industry and functional backgrounds gained through consulting or elsewhere.
  • Understanding of or exposure to global real estate markets preferred but not essential.
  • Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish.
  • Familiarity delivering projects of work across a global organization.
  • Some experience in transitioning roles and processes to offshore locations desirable.
  • Certification in project or program management, Lean Six Sigma, or related is preferred.

Change/Leadership Skills:

  • Leadership Skills: exceptional communication skills coupled with excellent active listening skills.
  • Ability to clearly articulate messages to a variety of audiences, including difficult or sensitive information.
  • Establish and maintain strong relationships and builds consensus at all levels of organization.
  • Influencing and teamwork: Ability to influence others and move toward a common vision or goal.
  • Able to work effectively at all levels in an organization.
  • Must be a team player and able to work collaboratively with and through others.
  • Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
  • Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics.
  • Drives to fix the ultimate root causes to drive sustainable change.
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgement based on analysis of multiple sources of information and has the tenacious character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done.
  • Flexible and adaptable; able to work in ambiguous situations.
  • Resilient and tenacious with a propensity to persevere.
  • Forward looking with a holistic approach.

Behavioral Competencies:

  • Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.
  • Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.
  • Helps others - Builds relationships, actively collaborates, helps others succeed.
  • Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.
  • Business first - Focuses on customers and clients, business/financial acumen, JLL first.
  • Inspire - Inspire others, creates vision and strategy, energizes others.

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