Enterprise System Administrator

hace 2 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo
Job Description

The Desktop Support I will resolve support requests as well as meet customer happiness demands.

Key Responsibilities:

  • Handle incidents to ensure the highest levels of availability and alignment to service level agreements.
  • Track computer system issues through to resolution within agreed time limits.
  • Ensure timely and accurate customer service and increase client happiness.
Requirements

To be successful in this role, you should have:

  • 1-3 years of demonstrable experience with similar roles.
  • English language skills (B2+).
  • +18 years old.
  • High School Diploma or Bachelor's Degree in Systems Engineering or related field.
  • Hands-on experience with Windows 10 environment.
  • Experience in a medium or large-sized office.
  • Strong written and verbal communication skills.
  • Customer service skills.


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