Technical Operations Lead

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

As a Technical Operations Lead at Amzn Support Srvcs Costa Rica, you will oversee the performance of 8-10 support engineers by guiding them through support procedures and keeping them engaged. You will also coach and mentor the support engineers on their performance trajectory.

The ideal candidate will have experience managing small to medium technical operations or support engineering teams, with a strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving problems across various technologies.

  • Manage performance of 8-10 Support Engineers through effective 1:1 meetings, coaching, and mentorship.
  • Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.
  • Focus on business requirement analysis with deep functional domain knowledge of recruiting systems to design business solutions.
About the Team

The team is responsible for providing excellent customer service, analyzing data, and partnering with internal teams to identify process and system improvement opportunities.

Prior experience leading a technical team is required, as well as background with Applicant Tracking Systems (ATS) and CRM systems or ability to learn new software quickly. Experience with iCIMS, Salesforce, PeopleSoft, MS Office, and web development is a plus.



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