Product Quality Control Lead

hace 7 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Job Overview

In this role, you will be responsible for ensuring the quality of our products and services by implementing corrective and preventive action plans and executing quality control procedures.

Key Responsibilities

  • Meeting quality KPI's for all supported functions
  • Executing quality control procedures (audits) for supported programs in accordance with the SSC CR Q framework and guidelines
  • Creating and following up coaching processes for quality low performers and following up progress in conjunction with Team Lead
  • Providing feedback in regular basis to supported agents
  • Reporting quality results to QA Supervisors and Ops Staff in regular basis

Requirements

  • English proficiency (verbal and written), level B2 or C1
  • At least 6 months previous experience as a Supervisor, SME, Backup supervisor or QA Analyst.
  • At least 6 months experience in Billing process.

Benefits

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

About Us

Equifax is committed to creating a diverse and inclusive workplace where everyone can thrive.


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