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**Our Mission**
At Fairfield Inn & Suites by Marriott, we strive to create an experience that is easy, comfortable, and productive for our guests. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
**Job Description:**
The Guest Experience Expert is responsible for creating a safe work environment, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring their uniform, personal appearance, and communications are professional.
**Key Responsibilities:**
- Create a positive and welcoming atmosphere for guests.
- Process guest requests and resolve any issues promptly and professionally.
- Maintain accurate records and reports.
- Participate in training and development programs to improve skills and knowledge.
