Senior Operations Coordinator
hace 1 día
Job Description
As a Senior Operations Coordinator, you will be responsible for pre-registering and scheduling patient appointments for assigned services to the appropriate location with the right providers in an attentive and courteous manner.
Responsibilities
- Pre-register patients and schedule appointments for assigned services.
- Document patient requests in DentaPro to route to appropriate clinic resources when needed.
- Transfer calls to clinic areas when necessary.
- Act as the first point of contact for our system, partnering with the caller/patient to facilitate an empathetic and compassionate solution.
- Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
- Make outbound calls to confirm patients, reschedule patients that do not make their appointment, and call patients that have treatment that needs to be completed.
Qualifications
- High school diploma.
- Up to six months experience in a call center environment preferred.
- Effective verbal communication skills.
- Details oriented to extract information from provided records.
- Comfortable with use of computers.
- English B2 level proficiency.
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