Digital Marketing Operations Lead for E-commerce Experience
hace 2 semanas
At Amzn Support Srvcs Costa Rica, we are seeking an experienced Digital Marketing Operations Lead to manage a team of merchandisers and oversee the execution of digital marketing campaigns for our Devices Online Experience org.
About Our Team
The Devices Marketing Builders and Automation team is the marketing operations Center of Excellence for our organization. We strive to deliver high customer experience by executing perfectly while creating ongoing scale through continuous process improvement and automation.
Key Job Responsibilities
- Manage a team of merchandisers that will build standard onsite campaigns and detail pages for our 20 product lines, ensuring timely delivery of marketing initiatives.
- Become an expert on marketing build tasks to support execution as needed and troubleshoot issues with the team.
- Serve as the key point of contact in Costa Rica to manage team logistics, including time sheets and planning around local holidays, and communicate with management as needed.
- Proactively offer recommendations to strengthen our standard operating procedures (SOPs) as the team develops expertise in different marketing tasks.
- Manage work back schedules to ensure all deliverables are met according to required timelines, escalating blockers or capacity bottlenecks to management as necessary.
- Report out to management on team performance and build metrics.
- Contribute first-hand experiences during retrospectives and deep dives focused on marketing build processes.
- Manage team members' performance, including cultivating superpowers and coaching through growth areas.
- Be a self-starter with a bias for action, capable of making things happen in a fast-paced dynamic environment.
- Demonstrate strong verbal and written communication skills across all levels of the organization, with the ability to influence others.
- Show high attention to detail and ability to manage multiple competing priorities simultaneously.
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