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Cloud Infrastructure Support Specialist
hace 2 semanas
Job Description:
We are looking for a Cloud Infrastructure Support Specialist to join our team. As a member of the Azure Platform Technical Support (APTS) team, you will work closely with clients to resolve complex technical issues and deliver exceptional customer service.
Tek Experts provides specialized technology services and support to large enterprises. Our agile approach helps our clients thrive in the ever-changing tech landscape.
In this role, you will be responsible for escalating complex or atypical cases to higher-level technical support, providing technical guidance across teams, and maintaining documentation for all cases.
Key Qualifications:
- At least one year of experience in technical and customer support
- Proficiency in both written and oral English
- Proficiency in spoken Portuguese
- Higher-level technical education is preferred
