Client Platform Engineer

hace 2 semanas


San José, San José, Costa Rica Chainalysis A tiempo completo
Job Title: Client Platform Engineer

At Chainalysis, we're seeking a highly skilled Client Platform Engineer to join our team. As a key member of our Business Technology Operations team, you will be responsible for ensuring the smooth operation of our device fleet, including Mac and Windows devices.

Key Responsibilities:
  • Collaborate with Business Technology Operations, Security, Compliance, Legal, and Finance teams to maintain a secure and accurate inventory of our hardware.
  • Package and deploy critical software to the business, support ongoing updates, and maintain or create scripted automations and MDM policies to drive the best-in-class user experience for our users.
  • Design, build, document, and support ongoing automation in all endpoint deployments.
  • Define and build an automated patch management report from Automox/Rapid7 Insight or similar services for relevant stakeholders.
  • Own both the user experience and troubleshooting experience of the Business Technology Operations Team by handling escalations.
  • Automate application and settings distribution to improve the overall troubleshooting experience for the Business Technology Operations support team.
  • Manage and maintain client configuration and security compliance standards.
  • Manage an up-to-date operating system update instance for both Windows and macOS.
  • Write and/or maintain system documentation, including technical specifications, procedures, and define technical standards.
  • Configure endpoints at scale to ensure company devices have a consistent secure baseline of software, configurations, and security measures in place.
  • Participate on projects which deliver new and upgraded desktop support services.
  • Perform feasibility and risks reviews, conduct beta testing, and oversee pilot testing.
Qualifications:
  • Experience standing up and maintaining an MDM server (Jamf, Intune, etc.).
  • Knowledge of how to package and deploy software to production environments and business units.
  • Basic Shell scripting or other UNIX command-based coding knowledge.
  • Advanced knowledge of directory service Azure Active Directory, Okta (or similar IDP system) and understands how LDAP integrations work.
  • Worked in collaboration with Business Technology Operations, Security, and Compliance teams in the past.
  • Excellent communication skills and able to generate and structure reports for various business units including Compliance, Security, Finance, HR, and Legal.
  • A help desk or support background with proven experience with end-user device management and troubleshooting.

At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.



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