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Technical Voice Solutions Engineer

hace 2 semanas

San José, San José, Costa Rica Idt Corporation A tiempo completo

As a Voice Engineer at IDT Corporation, you will work towards solving customer issues across various lifecycle stages. This role involves working closely with cross-functional teams internally and externally to ensure seamless issue resolution.

You will be responsible for performing advanced technical presentations, creating user guides, and acting as a Subject Matter Expert for voice and DID products.

About the Role

The ideal candidate will have 2-10 years of demonstrated Voice Engineering experience and VoIP Network Architectures experience. They should also possess technically relevant certifications such as Cisco CCNA, CCNP, Linux, SIP, Security, etc.

Responsibilities
  • Advanced technical presentations for customers and prospects.
  • User guide creation for technical setup of various systems.
  • Subject Matter Expert for voice and DID products.
Requirements
  • 2-10 years of Voice Engineering experience.
  • VoIP Network Architectures experience.
  • Technically relevant certifications.
  • Customer communications requirements understanding.
  • Cloud and Premise UC/Voice Solutions knowledge.