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hace 3 semanas
The Colleague Services Solutions Operations Analyst plays a pivotal role in managing the Pfizer Service Center infrastructure and its interfaces with the HR Operations vendor, IBM. This position supports the Case Management & Employee Document Management Business Owners within the Service Now platform, prioritizing work through data analysis, partnerships with key stakeholders, and business requirement gathering.
Key Responsibilities- Manages the telephony vendors: British Telecom and FuturCom tone studio.
- Partners with HRO provider counterparts on infrastructure operations, including escalations and resolutions.
- Serves as the Subject Matter Expert for process design/improvements for operational infrastructure.
- A minimum of 2 years of experience supporting Colleague Services HR Operations and/or IT/Systems Operations, related activities in a Shared Services environment at this level.
- Solid understanding of telephony services, Voice over IP, Interactive Voice Response Systems.
